Concerning developing services: No refunds will be given for blank film. No refunds will be given for light leaks on film which occurred either during exposure in camera or during transport of the film to film lab. Aviva Stein-Wotten Photography and Film Lab, "the lab", will handle your film with care and attention to the best of their ability. In the event of any loss or damage to your film, on the part of The Lab, The Lab shall be liable only cost of processing.
Concerning scanning services: If the roll is blank and therefore not scanned, you may choose to have the price of the scanning cost fully refunded or add it as a future credit (good for up to 1 year).
Concerning development of expired film: the lab cannot guarantee the final look of expired film. Film is sensitive to light, moisture and heat. How film was stored will play a role in its final look after development. No refunds will be given if customer does not like the look of their developed expired film.
Concerning film lab times: The day both an order invoice is paid & film is received is considered day zero in the calculation of turnaround time. Turnaround times may be affected by scheduled lab closures.
The Lab will hold onto processed negatives for up to 3 months. Customer will receive 2 reminders to arrange for pickup. If no contact is made with customer by end of 3 months, negatives will be destroyed.
Modifications to services and prices: Prices for services & products are subject to change without notice. the lab reserves the right at any time to modify or discontinue products or services (or any part or content thereof) without notice. The lab shall not be liable to you, the customer, or to any third-party for any modification, price change, suspension or discontinuance of the services or products.
Questions? Contact us.